FAQ

If you have any questions about our home deliveries, have a read below.

ABOUT BURGER & BEYOND AT HOME

Our brand-new DIY Kits, containing all the instructions and ingredients to recreate our restaurant dishes in the comfort of your own kitchen.

We’ll deliver a box of quality uncooked ingredients and step-by-step cooking guides for each menu item.

OUR FOOD

Your DIY Kits are delivered pre-prepared in refrigerated packaging, ready for cooking at home. All dishes can be either cooked in the oven, frying pans, and home fryers by following our simple cooking instructions.

Not at the moment, but we’ll look to add more variety down the line.

All products have a shelf life of a minimum of three days when kept in the fridge, and some items are also suitable for home freezing on day of delivery.

A handful of items are suitable for home freezing on the day of delivery. Full details can be found in the item description on our website, and all packaging includes freezing guidelines.

We do offer gluten free dishes within the range, and we’re working on increasing the number of vegetarian and vegan dishes over the coming weeks. You can view the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.

Check out ‘Ingredients and Dietary Details’ within each menu item on our website.

Detailed cooking instructions are provided in your delivery box.

Beef

We work closely with Swaledale Foods, who select native breed cattle reared on local farms up in the Yorkshire Dales. The cattle are reared in a totally free-range environment, feeding on grass, hay and silage – resulting in meat that’s succulent, marbled and flavour-packed. Native breeds take longer to mature than commercial breeds of cattle as they don’t grow as quickly, which is what gives the meat its superior flavour.

All of our beef is hung for between 28 and 45 days. We also use Himalayan Salt walls in our drying fridges to create the perfect environment for the dry ageing process. It concentrates the flavour of the meat whilst hanging and purifies the air in the room – allowing ageing for a prolonged length of time without spoilage. This results in a uniquely dry, sweet and flavoursome product.

Pork

Our Pork is outdoor-reared Free Range, and we work closely with our farmers to ensure the animals are fed as naturally as possible – without the use of additives or growth promoters.

ORDERING

Just head to our website and click the ‘Shop’ page to get started.

We delivery nationwide, with the exception of the Scottish Isles, Scottish highlands and the Channel Islands. Use the postcode finder on our basket page to find out if your location is eligible.

To avoid any disappointment, we recommend placing orders as far in advance as possible. The postcode tracker within the basket on our website can be used to give full details of available delivery dates.

Once you’ve completed your shopping, click on the basket icon to see all available delivery dates for your postcode.

Afraid not – vouchers can only be used in our restaurant!

£5.95 or free delivery on orders of £60 or above.

Orders can be cancelled or changed up to 48 hours before delivery, before 9am of the due delivery day.

Absolutely. When completing the shipping address field, add the lucky gift recipients postal address and we’ll send it their way.

DELIVERIES

Orders will be delivered between 7am and 6pm on your chosen delivery date. We can’t offer specific delivery slots just yet – but you’ll get an email in the morning on your chosen delivery day with a two-hour delivery time.

Check your junk or spam folder first, and if no luck still then use our contact page. 

Drivers are wearing gloves when handling orders and are required to wash their hands before shift, after shift and between jobs. They wear a new pair of gloves for each delivery. Vehicles are washed and sanitized thoroughly at the end of each day. Where possible, orders are delivered to customers with minimal to no contact.

All of our meals our delivered by either refrigerated vehicles or insulated packaging and chilled gel packs, to keep your food fresh during transit.

Yes, depending on local restrictions. The cool packs are incredibly durable and can be reused, and when they come to the end of their life, you can recycle the plastic and most supermarkets will accept them along with carrier bags. The gel contents can either be disposed of with household waste, or safely poured down the drain.

We operate a Challenge 25 policy – if you’re lucky enough to look under the age of 25, you’ll be asked for proof of ID when buying alcohol.

PROBLEMS

If your delivery hasn’t arrived by 6pm on your delivery day please let us know via our contact page.

Check your junk or spam folders first! Although every effort is made by our delivery drivers to provide a delivery window, this isn’t always possible – so delivery should be expected between 7am-6pm of your chosen delivery day. We’re working hard to improve the accuracy of our delivery service and provide all customers with a specified timeslot.

We pride ourselves on excellent service and high-quality food, so if you’re not satisfied then please let us know via our contact page and one of the team will get back to you to resolve the problem.

If you can’t find the answer you’re looking for then use the form on our Contact Page and we’ll get back to you as soon as possible.